EMK•KITCHENS

General Policy

EMK Kitchens strives to provide high-quality products and services. However, we understand that there may be instances where a refund or return is necessary. Please review the following guidelines:

Custom Orders

• Non-Standard Items: Due to the custom nature of our products, we generally do not accept returns or exchanges for non-standard items.
• Defects or Errors: If there is a defect in the craftsmanship or an error in the order, please contact us within [number] days of delivery. We will inspect the item and determine if a refund or replacement is appropriate.

Standard Items

• Unopened and Uninstalled: Standard items that are unopened and uninstalled may be returned within [number] days of delivery. A restocking fee of [percentage] may apply.
• Damaged or Defective: If a standard item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund.

Cancellation Policy

• Before Production: If you cancel your order before production begins, we may charge a cancellation fee.
• After Production: Once production has started, cancellations are generally not accepted. However, we may be able to make exceptions in certain cases.

Refund Process

• Verification: We will inspect the returned item to verify its condition.
• Refund Issuance: Once the verification process is complete, we will issue a refund to the original payment method.

Shipping Costs

• Returns: Customers are responsible for the shipping costs associated with returns.
• Defective or Incorrect Items: If the item is defective or incorrect due to our error, we will cover the shipping costs for the return and replacement.

Additional Considerations

• Customizations: Please note that custom features or modifications may affect the return or refund policy.
• Sales: Items purchased during sales or promotions may have specific return or refund policies.

Contact Information

For any questions or concerns regarding our refund and return policy, please contact us at +263774551982 or sales@emkkitchens.co.zw .